Read the general terms and conditions of Renske Ypma Skin Clinics on this page.
1.1 In these terms and conditions, ‘the skin therapist(s)’ refers to all employees of Renske Ypma Skin Clinics. The skin therapists are members of the Dutch Association of Skin Therapists (NVH) and work according to the professional code of the NVH. The skin therapists are also registered in the Paramedics Quality Register.
1.2 In these terms and conditions, ‘client’ refers to the person who commissions the skin therapist to perform treatment.
1.3 In these terms and conditions, ‘client’ also refers to their legal representative.
1.4 These terms and conditions form part of every agreement between the client and the skin therapist.
1.5 These terms and conditions also apply if the skin therapist involves third parties in the execution of the assignment.
1.6 The Medical Treatment Agreement Act (WGBO) also applies to a medical treatment agreement (pursuant to Book 7, title 7, section 5 of the Dutch Civil Code) between the skin therapist and the client.
1.7 The effect of article 7:404 and article 7:407 paragraph 2 of the Dutch Civil Code is expressly excluded.
2.1 The agreement between the skin therapist and the client entails the client’s assignment to the skin therapist for medical or non-medical treatment.
2.2 The skin therapist is entitled not to comply with an unreasonable request from the client and may refuse to perform a treatment.
3.1 The client grants consent to the skin therapist prior to the execution of the treatment.
3.2 The skin therapist may require the client to confirm their consent in writing.
3.3 The client’s consent also includes the authority of the skin therapist to engage auxiliary persons and to accept any limitation of liability of auxiliary persons on behalf of the client. The skin therapist is not liable for the choice of the auxiliary person and for any shortcomings of this auxiliary person, except in the case of intent or deliberate recklessness on the part of the skin therapist.
3.4 In the event that the client refuses or withdraws their consent, the skin therapist will not (continue to) perform treatment.
4.1 The client must inform the skin therapist and keep them informed of all information that is necessary for the proper execution of the agreement.
5.1 The consultation is free of charge.
5.2 During the first consultation, a price agreement is made for the treatment. This takes into account the area to be treated and the duration.
5.3 The price agreement made applies per treatment.
5.4 The skin therapist reserves the right to deviate from the price agreement made if the duration or the area to be treated is changed. This will be discussed with the client prior to the treatment.
5.5 Rates apply, unless expressly agreed otherwise in writing, for the duration of the calendar year and may be increased annually in connection with inflation.
5.6 The client is responsible for inquiring whether and to what extent the insurer reimburses the treatment. It is also the responsibility of the client to submit invoices to their insurer or not.
5.7 If a health insurer reimburses costs, a deductible and/or a personal contribution may apply. This is entirely the responsibility of the client.
6.1 The client receives the invoice immediately after the treatment and must pay it in cash or by pin payment at the same time.
6.2 Regardless of whether the invoice is reimbursed by the insurer, the client remains obliged to pay the invoice in full and on time at all times.
6.3 In the event that the client does not pay the invoice on time and/or in full, they will be in default. The skin therapist is entitled to charge the client the statutory interest on the invoice amount, or the remainder thereof. The skin therapist is also authorized to take collection measures. The costs associated with the collection (including extrajudicial costs and other costs) will be borne by the client.
6.4 In the event of late payment, the skin therapist is authorized to suspend further treatment or only perform it against cash payment, unless the amount of the payment arrears, the necessity for skin therapeutic treatment or the urgency opposes this.
6.5 The payment obligation is not suspended by the client if they submit a complaint against the skin therapist about the invoice and/or treatment, unless the skin therapist agrees to the suspension of the payment obligation.
6.6 The payment obligation does not lapse if the client terminates the agreement or requests the skin therapist to transfer the treatment to another.
7.1 If the client is unable to attend an appointment, they must cancel this with the skin therapist no later than 24 hours in advance.
7.2 If the client does not cancel or does not cancel on time, Renske Ypma Skin Clinics is obliged to charge 50% of the costs of the treatment.
7.3 Appointments can be canceled by the client and/or contact person in person, by telephone or by e-mail message. The cancellation will be registered by Renske Ypma Skin Clinics at the moment that the client calls, speaks into the answering machine, or their e-mail message is received by the skin therapist.
7.4 If the client repeatedly fails to attend appointments, Renske Ypma Skin Clinics reserves the right to terminate the agreement and refuse further treatments.
8.1 The liability of Renske Ypma Skin Clinics, both for direct and consequential damage and insofar as this is covered by its liability insurance, is limited to the amount of the payment made by the insurer.
8.2 If the insurer in any case does not proceed to payment, or the damage is not covered by the insurance, the liability of Renske Ypma Skin Clinics is limited to the amount of the invoice.
8.3 Rights to compensation due to liability expire 1 year after the damage-causing event occurred.
8.4 Renske Ypma Skin Clinics is not responsible for damage resulting from incomplete and/or untruthful information from the client with regard to circumstances that may affect the treatment.
8.5 Renske Ypma Skin Clinics cannot predict exactly how many treatments someone needs and cannot be held liable for this. The employees of Renske Ypma Skin Clinics can only indicate the average number of treatments and can therefore not give any guarantees for the final result.
8.6 If the treatment is unsuccessful or if the condition returns after some time, Renske Ypma Skin Clinics is not responsible or liable for this and there will be no refund of the costs for the treatment.
9.1 In the event of dissatisfaction or a complaint from the client about the treatment by the skin therapist, the client reports this to Renske Ypma Skin Clinics as soon as possible. The skin therapist and the client then both make every effort to reach a solution.
9.2 If a solution does not appear possible, the client can turn to the internal complaints committee of the NVH: the Patients Advice Committee (‘PAC’). This committee will mediate between the skin therapist and the client.
9.3 Should the mediation by the PAC not lead to a solution, the client can turn to the National Complaints Committee for Paramedics first line (www.paramedisch.org).
If any provision of these terms and conditions is void or voidable, this does not affect the validity of the other provisions.
Dutch law applies exclusively to the agreement concluded between the skin therapist and the client, and to any further agreements concluded in implementation thereof.
12.1 Renske Ypma Skin Clinics reserves the right to change these terms and conditions at any time.
12.2 Amendments will be brought to the client’s attention in writing or by e-mail and will take effect one month after the date of notification, unless stated otherwise in the notification. If the client does not object to the change in the terms and conditions with reasons within one month of the date of notification, the client is deemed to have accepted the change. If the client objects to the change of the terms and conditions with reasons within one month of the date of notification, that constitutes a ground for termination of the agreement.
